Q.  We have a VIP client that should never be put into the Collections process.  Can we prevent this from happening?

A.  Yes you can!

There are special cases where an invoice is being handled by a third party yet the billing has to be to the client, but it is known that the payment possibly will fall out of normal invoice terms.

During the invoicing process, select the “Skip Collect” option found under Email Template.  This is only available during the invoice process and can not be accessed once processed.