Add the Point of Contact to Waiting on Client
November 29, 2021
Ticket created by end user. Help desk tries to contact the ticket contact, however they seem to be unobtainable. Help desk works with the ticket contact but needs to wait to see if the issue is resolved. Multiple closed loops, phone calls, voicemails and now they are unobtainable. Maybe it’s fixed? Way too many solution providers experience this issue, wasting time that could be spent helping others in need. While there is no one method
